http://www.youtube.com/watch?v=IkxRhLdBJcI
PROGRAMME I
INTRODUCING YOURSELF
GERALDINE Good morning. Bibury Systems. Can I hepl you?
JENNY ROSS Good morning, Geraldine.
GERALDINE Good morning, jenny. Your newspapers and the
post.
CLIVE HARRIS Good morning, Jenny. Good weekend?
JENNY ROSS Excellent, thank you.
CLIVE HARRIS It is cold this morning.
JENNY ROSS Yes. Very cold. CLIVE Good morning, Geraldine.
GERALDINE Good morning, Mr. Harris. Your newspapers and your post.
EDWARD GREEN Good morning. My name's Edward Green.
I'm here to see Don Bradley.
GERALDINE Ah yes. One moment, please.
GERALDINE Hello. Jenny, Edward Green is in reception.
Please, sit down.
EDWARD GREEN Thank you.
JENNY ROSS Are you Edward Green?
EDWARD GREEN Yes
.
JENNY ROSS I'm Jenny Ross. How do you do?
EDWARD GREEN Hello. Pleased to meet you.
JENNY ROSS Welcome to Bibury Systems.
EDWARD GREEN Thank you.
JENNY ROSS I'm the Head of Administration in the Marketing
Department. My boss is Don Bradley. Well ...our boss is Don
Bradley! Let me show you the department.
JENNY ROSS This is the Marketing Department. This is my
desk. Er ... that's Don's office. He's not here at the moment.
And this is your desk. Telephone PC, In-tray. Ler me take
your coat.
EDWARD GREEN Thanks.
JENNY ROSS Over here is the stationery cupboard. Papers.
Files. Pencils, etc. Help yourself to what you need. Here is
the photocopier. And here is the fax machine. And this is the
coffee machine. Would you like a cup of coffee?
EDWARD GREEN No, thanks.
JENNY ROSS Kate, this is Edward Green. He's our new
Marketing Executive.
KATE McKENNA Ah, yes, Edward. Hello. Welcome to Bibury
Systems Marketing Department.
KATE McKENNA Excuse me.
Hello, Kate McKenna.
EDWARD What is Kate's job?
JENNY She is Head of Sales. She's good.
EDWARD Where does she fit into the company structure?
JENNY Here's the company structure. You see Don is Sales and
Marketing Director and is on the Board. Kate reports to Don.
You are here and you report to Don.
JENNY This is the boardroom. And here we have a range of
products. Our toys.Come on, let's go to the R&D workshop.
EDWARD I'm sorry. R&D?
JENNY That's Research and Development.
EDWARD Ah, right.
GERALDINE ...Thank you for calling ... Goodbye.
JENNY The Managing Director's office is on the first floor. Clive Harris. We call him Clive. Ah, thi is Clive'ssecretary, Sally.
EDWARD Hello.
And you have met Geraldine, our receptionist?
GERALDINE Hi.
JENNY So, this is the Research and Development department. This Is Bob and that's Pete. They are Research Assistants. And through here is Derek Jones' office. He has a team of six people. Derek, this is Edward Green. He's our new ...
DEREK JONES Please.
JENNY Oh, you're busy. Sorry.
PROGRAMM 2
ANSWERING THE TELEPHONE
PROGRAMME 3
MAKING APPOINTMENTS
PROGRAMME 4
RECEIVING VISITORS
PROGRAMME 5
DESCRIBING YOUR COMPANY'S PRODUCTS
PROGRAMME 6
MAKING TRAVEL ARRANGEMENTS
PROGRAMME 7
STAYING AT A HOTEL
PROGRAMME 8
SHOWING VISITORS AROUND THE COMPANY
PROGRAMME 9
EXPLAINING HOW SOMETHING WORKS
PROGRAMME 10
RESCHEDULING PLANS AND ARRANGEMENTS
PROGRAMME 11
ANALYZING YOUR COMPETITORS
PROGRAMME 12
BUSINESS LETTERS AND PRESENTING INFORMATION
PROGRAMME 13
TRAVELLING ON BUSINESS
PROGRAMME 14
PRESENTING A PRODUCT
PROGRAMME 15
ENTERTAINING VISITORS
PROGRAMME 16
COMPLAINING ABOUT PRODUCTS AND SERVICES
PROGRAMME 17
COMPARING PRODUCTS AND PRICES
PROGRAMME 18
NEGOTIATING PRICES
PROGRAMME 19
NEGOTIATING DELIVERY
PROGRAMME 20
CONCLUDING A DEAL
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